As a leading renewable energy company in East Anglia we have launched our market leading all-inclusive breakdown plan, to benefit Air Source Heat Pump (ASHP) users. The new plan will allow you to receive both ongoing routine planned Maintenance as well as our Breakdown plan* for unplanned/unforeseen repair costs.

Air Source Heat Pumps are designed to deliver all the heating and hot water needed for years to come. Unforeseen issues and breakdowns can be costly. By investing in our Comprehensive Maintenance & Servicing plan and a Breakdown plan you can help eliminate unwanted costs by detecting issues early and have peace of mind knowing that their heat pump will be regularly serviced by manufacturer trained, experienced technicians.

What’s included in our new all-inclusive breakdown plan?

As an ASHP owner, you can enjoy a wide range of benefits including but not limited to:

  • An annual routine Heat Pump service
  • Priority callouts and appointments
  • 10% off any replacement parts relating to an existing ASHP

By adding the Breakdown plan customers will not only be eligible for all the benefits within the Maintenance and Servicing plan but also:

  • Free of charge callouts, repairs and replacement parts on the entire heating system and in certain circumstances, a replacement Heat Pump if it can’t be repaired.

The team repairing an Air Source Heat Pump
The team repairing an Air Source Heat Pump

Co-Founder and Managing Director, Claudette Day commented: “We are simply delighted to offer this service to not just our existing customers but to anyone with a heat pump, what’s great about us is we will help anyone with a heat pump regardless of the company installed it.  Many of our long-term customers are those who felt sorely let down by the original installation company and had nowhere else to turn, most of whom have taken out at least the Service & Maintenance Plan.”

Why should you have your ASHP regularly serviced and maintained?

Regular maintenance and servicing are important for maximising longevity and the efficiency of a heat pump. Regular maintenance ensures that your heat pump is operating at peak efficiency, optimising performance, and reducing your energy costs. Maintenance can significantly extend the lifespan of your heat pump. Identifying any small issues before they become major problems, preventing costly repairs in the future.

When a Heat Pump breaks down, this could lead to discomfort, especially in extreme weather conditions. By investing in our Breakdown plan, you will have peace of mind knowing that we will provide expert support whenever required and provide a call out service with same day appointments** for emergency cases.

Want to find out more about our breakdown plan?

Get in touch with our expert team by emailing to find out more.

* This is a service agreement and not an insurance policy. The Service Plans are not underwritten by insurance and not regulated by the Financial Conduct Authority, rather they represent an ongoing service contract provided by Energie Solutions Ltd. As such, any benefit you receive under this contract will be at our sole discretion.  Please see full Terms & Conditions.

** can be affected extreme weather conditions, excluding bank holidays and weekends.

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